Terms & Conditions

1. About Shopali

Shopali is an online shopping platform that provides information about products and allows customers to browse and purchase products available through our website.

By using this website, you confirm that you are legally capable of entering into an agreement under applicable laws.

2. Products & Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, sizes, colours and other information displayed on the website are accurate.

• Product colours may appear slightly different depending on your device or screen.
• Product dimensions may have minor variations.
• Images may be for representation purposes where specifically indicated.
• Product availability may change without prior notice.
• We reserve the right to correct errors or update product information at any time.

3. Prices

All product prices displayed on Shopali are subject to change without prior notice.

The applicable price will generally be the price displayed at the time the order is placed.

Where applicable, shipping charges, taxes or other applicable charges may be added to the order total.

If an incorrect price is displayed due to a technical or human error, Shopali reserves the right to cancel or modify the order after informing the customer.

4. Orders

Placing an order on Shopali constitutes a request to purchase the selected product.

An order is considered confirmed only after it has been accepted and confirmed by Shopali.

We reserve the right to cancel or refuse an order in circumstances including:

• Product being unavailable
• Incorrect product or pricing information
• Suspected fraudulent activity
• Incorrect customer information
• Delivery limitations
• Technical errors
• Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.

5. Payment

Customers may be required to complete payment using the payment methods made available by Shopali.

You agree to provide accurate payment and billing information.

Shopali does not store sensitive payment information such as complete card numbers or banking passwords on its website unless specifically stated otherwise.

Payments may be processed through third-party payment service providers and may be subject to their respective terms and policies.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated time communicated to the customer.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Product availability
• Weather conditions
• Public holidays
• Transportation delays
• Other circumstances beyond our reasonable control

Once an order has been handed over to the courier, delivery may be affected by circumstances outside Shopali's control.

Customers are responsible for providing a correct and complete delivery address and contact information.

7. Cancellation

Order cancellation may be permitted only before the order has been processed or shipped, depending on the product and order status.

Once an order has been shipped, cancellation may not be possible.

Please contact us as soon as possible if you wish to request cancellation.

8. Returns & Refunds

Returns, replacements and refunds are subject to our applicable Return & Refund Policy.

Certain products may not be eligible for return due to their nature, hygiene considerations, customization or other applicable restrictions.

Customers should inspect the product after delivery and contact Shopali within the applicable return period if there is a problem with the product.

Refunds, where approved, will generally be processed using the applicable payment method or another method communicated by Shopali.

9. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact Shopali as soon as possible with your order details and supporting photographs or videos where required.

We may request additional information to verify the issue before approving a replacement, return or refund.

10. Customer Responsibilities

When using Shopali, you agree:

• To provide accurate information.
• To use the website only for lawful purposes.
• Not to misuse or interfere with the website.
• Not to attempt unauthorized access to the website or its systems.
• Not to use the website to conduct fraudulent activities.
• To keep your account or login information secure, where applicable.

11. Intellectual Property

All website content, including but not limited to Shopali name and logo, text, product descriptions, graphics, images, website design, layout, icons and other original content may be owned by or licensed to Shopali and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish or commercially use Shopali's content without prior written permission, except where permitted by law.

12. Third-Party Links

Our website may contain links to third-party websites, services or platforms.

These links may be provided for convenience. Shopali does not necessarily control or endorse the content, products, services or policies of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

13. Website Availability

We try to keep Shopali available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from technical errors
• Free from viruses or other harmful components
• Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Shopali will not be responsible for indirect, incidental or consequential losses arising from the use of the website or inability to use the website.

This does not limit any rights or protections that cannot legally be excluded under applicable law.

15. Changes to These Terms

Shopali may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

16. Privacy

Your use of Shopali is also subject to our Privacy Policy, which explains how we collect, use and protect information.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to these Terms or your use of the website shall be subject to the applicable jurisdiction of the courts in India.