Return & Refund Policy

1. Return Eligibility

Products may be eligible for return or replacement only if:

• The product received is damaged or defective.
• The product received is different from the product ordered.
• The product is missing parts or accessories that were included in the product description.
• The product received has a significant issue that was not mentioned in the product listing.

Return requests must be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

2. Products That Cannot Be Returned

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other restrictions.

These may include:

• Used or opened products where return is not permitted.
• Personalized or customized products.
• Products damaged due to improper use, handling, washing, installation, or storage by the customer.
• Products without original packaging, labels, accessories, or other included items, where these are required for return.
• Products specifically marked as non-returnable on the product page.

The applicable return conditions may vary by product.

3. How to Request a Return

To request a return or replacement, please contact the Shopali team through the contact details provided on our website.

Please provide:

• Order number
• Name and contact details
• Product name
• Reason for return
• Clear photographs of the product and packaging
• Video or other supporting evidence, where required

For damaged, defective, or incorrect products, providing clear photos or an unboxing video can help us process your request more quickly.

4. Return Approval

All return requests are subject to verification and approval by Shopali.

After receiving your request, we may ask for additional information, photographs, or videos to verify the issue.

If the return is approved, we will provide instructions for returning the product.

Please do not send a product back without receiving return instructions from Shopali.

5. Replacement

Where applicable, Shopali may provide a replacement instead of a refund.

Replacement depends on product availability. If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

6. Refunds

Once an approved returned product is received and inspected, we will process the applicable refund.

Refunds may be issued to the original payment method or through another suitable payment method, depending on the circumstances and payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment gateway.

7. Shipping Charges

Shipping charges may not be refundable in all situations.

If a return is approved because the product was damaged, defective, incorrect, or significantly different from what was ordered, Shopali may provide an appropriate resolution depending on the circumstances.

For returns requested for reasons such as change of mind, incorrect selection, or other customer-related reasons, return shipping or other applicable charges may be deducted where permitted.

8. Damaged Products

If your package arrives damaged, please take photographs of the outer packaging and product before using or disposing of the packaging.

If possible, contact Shopali as soon as you receive the order.

Damage claims may require photographs or an unboxing video for verification.

9. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

After verification, Shopali may arrange a replacement, refund, or another suitable resolution.

10. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

An order may not be cancellable once it has been processed, packed, shipped, or handed over to the delivery partner.

If an eligible cancellation is accepted after payment has been made, the applicable refund will be processed according to the payment method and circumstances of the order.

11. Refund Delays

If your refund has been approved but you have not received it within the expected time, please first check with your bank or payment provider.

If the amount is still not received, contact Shopali with your order details so that we can assist you.

12. Fraudulent or Misuse of Return Policy

Shopali reserves the right to refuse a return, replacement, or refund where there is evidence of:

• Product misuse or intentional damage.
• False or misleading claims.
• Repeated misuse of the return policy.
• Return of a different product from the one supplied.
• Missing parts, accessories, or packaging where they are required.
• Any other activity that appears to be fraudulent or abusive.

13. Changes to This Policy

Shopali may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.